Telesales Training
Exceptional Telesales Training for Australia
How to boost sales, improve customer relations and gain a competitive edge using this powerful business tool.
A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to able to handle any objections and close more sales.
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25+
Years Experience
55k+
People Trained
75+
Specialist Trainers
2-day
program
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Training Overview
Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting it right is not as easy as some may think!
A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to able to handle any objections and close more sales.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
As with all WeTrain’s courses, Telesales Training will be designed to meet your organisation’s unique circumstances and objectives. However, some examples of the materials and topics that are most commonly included in the course are listed below.
- Key strategies to get the most from this powerful business and communication tool and how to follow the ‘laws of success’ in telesales
- Pinpoint prospecting, and identifying the real decision maker so you put the odds of success in your favour
- Navigate past gatekeepers and other obstacles with ease to get to the right person
- The critical first few seconds of any call and how to start a call the right way so that your prospect will WANT to hear more
- How to build rapport by quickly ‘breaking the ice’
- Understanding and implementing the all-important ‘five Cs’ of sales and the steps to follow to make a winning call
- How to become the perfect listener and why listening is so important
- Knowing the perfect time to go for the close and understanding any objections and how they affect your sale
- Maximise success by orchestrating strategies to make a successful close
- Using and identifying which scripts to use and when
- Making the best use of time and building consistent sales strategies for long-term telesales success
- Implementing your new telesales skills and techniques in an action plan
The Benefits of Telesales Training For You and Your Organisation
Your staff are your company’s greatest assets and essential in achieving your business goals and targets. By enhancing their skill set with Telesales training you are setting them and your business up for success.
The benefits of taking WeTrain’s course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- A more effective telesales approach means you stand to win more new business
- The professional manner of your telesales staff will enhance your image and reduce any negative perceptions about your organisation
- A more confident, effective and happier staff with reduced stress levels and lower turnover
- Better use of telesales strategies results in an improvement in customer retention rates and encourages additional business from existing customers
- Instead of dealing with problems, management time is freed up to focus on business building
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
WeTrain’s Telesales program is recommended for a maximum of eight people. The hands-on and practical nature of the training makes larger groups less effective. WeTrain’s trainers will conduct observation and offer individual feedback, hence prefer to keep groups to this size.
Who Should Attend Telesales Training?
Every person in your organisation who works in outbound and inbound telemarketing and telesales will benefit from taking part in this course. However, it’s not exclusively for these people and there may be many others who can benefit from this training.
Attendees often include:
- All sales staff, sales professionals and their support team
- All members of staff who are in direct contact with customers and prospects
- An organisation’s brand ambassadors
- All of your customer service representatives
- Executive staff
- Assistants and account executives
How is the Course Delivered?
WeTrain’s Telesales Training is generally presented as an engaging, interactive and fun two-day program, however we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant for your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Telesales program either from your workplace or a venue of your choice.
Telesales Training is a two-day course
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
Training Overview
Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting it right is not as easy as some may think!
A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to able to handle any objections and close more sales.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
As with all WeTrain’s courses, Telesales Training will be designed to meet your organisation’s unique circumstances and objectives. However, some examples of the materials and topics that are most commonly included in the course are listed below.
- NKey strategies to get the most from this powerful business and communication tool and how to follow the ‘laws of success’ in telesales
- NPinpoint prospecting, and identifying the real decision maker so you put the odds of success in your favour
- NNavigate past gatekeepers and other obstacles with ease to get to the right person
- NThe critical first few seconds of any call and how to start a call the right way so that your prospect will WANT to hear more
- NHow to build rapport by quickly ‘breaking the ice’
- NUnderstanding and implementing the all-important ‘five Cs’ of sales and the steps to follow to make a winning call
- NHow to become the perfect listener and why listening is so important
- NKnowing the perfect time to go for the close and understanding any objections and how they affect your sale
- NMaximise success by orchestrating strategies to make a successful close
- NMaking the best use of time and building consistent sales strategies for long-term telesales success
- NImplementing your new telesales skills and techniques in an action plan
The Benefits of Telesales Training For You and Your Organisation
Your staff are your company’s greatest assets and essential in achieving your business goals and targets. By enhancing their skill set with Telesales training you are setting them and your business up for success.
The benefits of taking WeTrain’s course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- NA more effective telesales approach means you stand to win more new business
- NThe professional manner of your telesales staff will enhance your image and reduce any negative perceptions about your organisation
- NA more confident, effective and happier staff with reduced stress levels and lower turnover
- NBetter use of telesales strategies results in an improvement in customer retention rates and encourages additional business from existing customers
- NInstead of dealing with problems, management time is freed up to focus on business building
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
WeTrain’s Telesales program is recommended for a maximum of eight people. The hands-on and practical nature of the training makes larger groups less effective. WeTrain’s trainers will conduct observation and offer individual feedback, hence prefer to keep groups to this size.
Who Should Attend Telesales Training?
Every person in your organisation who works in outbound and inbound telemarketing and telesales will benefit from taking part in this course. However, it’s not exclusively for these people and there may be many others who can benefit from this training.Every person in your organisation who works in outbound and inbound telemarketing and telesales will benefit from taking part in this course. However, it’s not exclusively for these people and there may be many others who can benefit from this training.
Attendees often include:
- NAll sales staff, sales professionals and their support team
- NAll members of staff who are in direct contact with customers and prospects
- NAn organisation’s brand ambassadors
- NAn organisation’s brand ambassadors
- NExecutive staff
- NAssistants and account executives
As WeTrain tailor courses to your unique requirements, we will develop a course that fits with your staff and their needs and circumstances. Please ask.
How is the Course Delivered?
WeTrain’s Telesales Training is generally presented as an engaging, interactive and fun two-day program, however we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant for your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Telesales program either from your workplace or a venue of your choice.
Telesales Training is a two-day course
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
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