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Good and Bad Examples of Organisational Culture

My trainers were asking me to share with them some examples of really great organisational culture and really bad culture that I see when I go into so many different organisations around Australia weekly. I have recorded a short audio describing just one example of...

Mastering Business Etiquette

Love it or loathe it, the fact is there are rules of behaviour in the world of business. Break them and you risk being shunned and excluded. Understand the rules and your business life will go forward more smoothly. The book “How To Make Friends And Influence People”...

Assertiveness and Getting What You Want

It’s a strange thing…but all too often it seems that you are the last one to get what you want! There might be many reasons for that. Few of us like confrontations. You might feel you’re not in a position to ask for what you really want. With customers you might feel...

Getting Your Message Across with Impact

In today’s fast-paced, competitive business world, it’s ESSENTIAL to be able to get your message across quickly, accurately and with IMPACT. That applies both with customers and prospects AND within your organisation where effective communication and coordination is...

Always Keep The Customer In Mind

While it’s easy to acknowledge the importance of the customer, it’s not always so easy to keep them in mind every day. I wanted to show you find 3 ways to help you do that in today’s blog. First let’s recap just WHY it’s so important for a small business owner...