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Mastering Business Etiquette

Love it or loathe it, the fact is that there are rules of behaviour in the world of business. Break them and you risk being shunned and excluded. Understand the rules and your business life will go forward more smoothly. Dale Carnegie’s book How To Make Friends And...

Getting Your Message Across with Impact

In today’s fast-paced, competitive business world, it’s ESSENTIAL to be able to get your message across quickly, accurately and with IMPACT. That applies both with customers and prospects AND within your organisation where effective communication and coordination is...

Always Keep The Customer In Mind

While it’s easy to acknowledge the importance of the customer, it’s not always so easy to keep them in mind every day. I wanted to show you find 3 ways to help you do that in today’s blog. First let’s recap just WHY it’s so important for a small business owner...