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Are you putting yourself down with this word?

Are you putting yourself down, to others, without even meaning to by using this little word often in your sentences? It is probably unconscious and you don’t even know you are doing it – and you certainly don’t know the damaging perception it is giving. Listen to this clip to find out what that dangerous little word is so that you can evaluate whether you use it often and learn to stop

7 Ways to Make a Good Impression

First impressions are critical – you will never get a second chance to make a first impression. We all know that psychologists say that others form an impression about you in a matter of seconds. It is vital therefore that you are controlling as many of the circumstances you can, especially when you are at important functions, business meetings or any form of networking.

The Broken Record Technique- The Last Resort for Negotiation

Have you ever felt as though the conversation you are having with a client, customer or colleague is like a broken record? If you feel you are at the last resort and the conversation is going around in circles then this little technique is your only positive, yet assertive option. This audio takes you through the 3 keys steps to success.

Understanding Conflict

An appreciation of the importance conflict plays in the workplace and the best ways to handle it is something we at Upfront Communications are often asked to train on as it can make or break an organisation. Conflict is a very normal part of healthy relationships. It is important to learn how to manage disagreements so that they do not harm relationships.