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Are you willing to stand by and do nothing?

One of the most common factors in workplace bullying situations is that managers and co-workers typically ‘turn a blind eye’ to the bullying. The reasons for this vary enormously according to where the work occurs, the type of social environment that exists in the workplace, and the awareness of bullying and its implications, just to name a few!

What is a Service Culture and How Can It Boost Your Bottom Line?

No business exists without customers. How you treat—or mistreat—them can determine how long your doors will stay open. For many years, customer service has been seriously lacking in Australia, but what we are currently seeing is an emerging trend being driven by some of Australia’s largest corporate players, which sees a shift of focus from ‘sales at any cost’ to a much more customer centric focus.