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Communication Excellence

Communication Excellence

Give your staff the skills they need to correspond and communicate effectively with their colleagues and improve their customer interactions. Our courses cover mastering the art of assertiveness and creating a positive first impression.

Communication Training

Improving communication skills in the workplace achieves better efficiency and more positive results.

Business Writing

This course provides clear, impactful and powerful business writing training, and strategies for use with customers and in the workplace

Business Etiquette

Master the art of winning friends and influencing people in a way that avoids blunders and fits with today’s workplace.

Assertiveness Skills Training

Learn the skills to be confident and positive in the workplace, regardless of the circumstances.

Team Building

Master the art of negotiation in the workplace for winning results that boost your organisation’s profits and your staff’s morale.

Call Centre Training

Optimise your call centre team’s performance for positive customer feedback and better business results

Change Management

Make transitions smooth and successful.

Coaching and Mentoring

Inspire, motivate and teach the next generation to achieve great things.

Conflict Management

Learn to manage conflict for better relationships as well as personal and professional growth.

Customer Service

Take your customer service to the next level and build your reputation as the best in the business.

Managing Across Cultures

Bridge the cultural divide for a more harmonious and productive team.

Managing Customer Service

Leadership training for customer service team leaders and managers.

Managing Difficult Customers

Teach your staff to respond appropriately to difficult and demanding customers.

Media training

Get the right message heard by thousands and increase positive exposure for your brand

Professional Presentation Skills Training

Learn to deliver effective presentations which will inform and impress any audience.

Telephone Training

Learn how to use a range of skills and tools to increase sales, enhance customer relations and increase productivity.

Telesales Training

How to boost sales, improve customer relations and gain a competitive edge using this powerful business tool.

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