Assertiveness Skills Training
Exceptional Assertive Skills Training for Australia
Learn the skills to be confident and positive in the workplace, regardless of the circumstances.
WeTrain’s Assertiveness Skills Training shares the core skills needed to be assertive in the workplace and develop an action plan that allows you to handle difficult situations and people.
What you’ll learn:
- What is assertiveness, what does being assertive involve and why it is essential in the workplace
- The difference between being assertive and being aggressive. How to avoid taking the wrong approach
- Six steps to a more assertive and powerful personal approach
- Many More
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Training Overview
Being assertive and learning to establish boundaries and say ‘no’ is essential to being effective at work. Conversely, being over-assertive and demanding can result in conflict and frustration.
Whether you have a hard time speaking up or you need to convey your point less forcefully, assertiveness training can make a huge difference to workplace and customer relations.
WeTrain’s Assertiveness Skills Training shares the core skills needed to be assertive in the workplace and develop an action plan that allows you to handle difficult situations and people.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
Like all WeTrain’s courses, our Assertiveness Skills Training is designed specifically around your individual business needs. This means that courses will differ slightly, however your course is likely to include the following:
- What is assertiveness, what does being assertive involve and why it is essential in the workplace
- The difference between being assertive and being aggressive. How to avoid taking the wrong approach
- Six steps to a more assertive and powerful personal approach
- Build up your confidence levels to achieve your key performance indicators and career goals
- Taking the necessary action to get a job done by overcoming fear and anxiety
- Not sweating the small stuff — how to stay calm and controlled when the pressure is on
- The six fundamental rules of using and applying assertive communication to achieve your desired results
- How to say ‘no’ in a way that doesn’t offend, upset or cause discomfort
- Get what you want without sounding demanding! The secrets of master communicators revealed
- How to action your new found assertiveness and confidence skills immediately in the workplace
The Benefits of Assertiveness Skills Training For You and Your Organisation
Your staff are some of your company’s greatest assets and are essential in achieving your business goals and targets. To do this, they need the skills and knowledge to become more assertive, without being seen as unreasonable or demanding.
The benefits of taking WeTrain’s Assertiveness Skills course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- Productivity levels are boosted as staff members are able to live up to their potential and play a fuller role within the workplace
- Problems are dealt with quickly and effectively, rather than left to escalate. Staff become more open to raising issues
- Front line staff feel they are better able to deal with demanding customers
- Increased confidence levels mean staff are happier to pursue sales leads
- Staff feel confident in dealing with suppliers and external parties effectively and efficiently
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
Who Should Attend Assertiveness Skills Training?
Nearly every person in your organisation deals with customers and other staff members at some point, so there are very few who wouldn’t benefit from taking WeTrain’s Assertiveness Skills Training. In our experience, it’s not unusual to find CEOs on the course alongside frontline team members. Team members (even those who already display assertiveness skills) in the following categories are particularly likely to benefit:
- Any staff members who are in contact with customers or prospective customers
- Your sales team and sales support staff
- Your organisation’s support staff
- Any of your customer service staff
- Internal project management teams
- Your executive staff
- Assistants and account executives
As all our courses are tailor-made for your organisation, we will develop a course for any level and audience. Just let us know your requirements.
How is the Course Delivered?
WeTrain’s Assertiveness Training Course is generally presented as an engaging, interactive and fun one-day program, however we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant for your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Assertiveness Skills Training program either from your workplace or a venue of your choice.
Assertiveness Training is a one-day course.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
Training Overview
Being assertive and learning to establish boundaries and say ‘no’ is essential to being effective at work. Conversely, being over-assertive and demanding can result in conflict and frustration.
Whether you have a hard time speaking up or you need to convey your point less forcefully, assertiveness training can make a huge difference to workplace and customer relations.
WeTrain’s Assertiveness Skills Training shares the core skills needed to be assertive in the workplace and develop an action plan that allows you to handle difficult situations and people.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
Like all WeTrain’s courses, our Assertiveness Skills Training is designed specifically around your individual business needs. This means that courses will differ slightly, however your course is likely to include the following:
- NWhat is assertiveness, what does being assertive involve and why it is essential in the workplace
- NThe difference between being assertive and being aggressive. How to avoid taking the wrong approach
- NSix steps to a more assertive and powerful personal approach
- NBuild up your confidence levels to achieve your key performance indicators and career goals
- NTaking the necessary action to get a job done by overcoming fear and anxiety
- NNot sweating the small stuff — how to stay calm and controlled when the pressure is on
- NThe six fundamental rules of using and applying assertive communication to achieve your desired results
- NHow to say ‘no’ in a way that doesn’t offend, upset or cause discomfort
- NGet what you want without sounding demanding! The secrets of master communicators revealed
- NHow to action your new found assertiveness and confidence skills immediately in the workplace
The Benefits of Assertiveness Skills Training For You and Your Organisation
Your staff are some of your company’s greatest assets and are essential in achieving your business goals and targets. To do this, they need the skills and knowledge to become more assertive, without being seen as unreasonable or demanding.
The benefits of taking WeTrain’s Assertiveness Skills course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- NProductivity levels are boosted as staff members are able to live up to their potential and play a fuller role within the workplace
- NProblems are dealt with quickly and effectively, rather than left to escalate. Staff become more open to raising issues
- NFront line staff feel they are better able to deal with demanding customers
- NIncreased confidence levels mean staff are happier to pursue sales leads
- NStaff feel confident in dealing with suppliers and external parties effectively and efficiently
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
Who Should Attend Assertiveness Skills Training?
Nearly every person in your organisation deals with customers and other staff members at some point, so there are very few who wouldn’t benefit from taking WeTrain’s Assertiveness Skills Training. In our experience, it’s not unusual to find CEOs on the course alongside frontline team members. Team members (even those who already display assertiveness skills) in the following categories are particularly likely to benefit:
- NAny staff members who are in contact with customers or prospective customers
- NYour sales team and sales support staff
- NYour organisation’s support staff
- NAny of your customer service staff
- NYour executive staff
- NAssistants and account executives
As all our courses are tailor-made for your organisation, we will develop a course for any level and audience. Just let us know your requirements
How is the Course Delivered?
WeTrain’s Assertiveness Training Course is generally presented as an engaging, interactive and fun one-day program, however we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant for your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Assertiveness Skills Training program either from your workplace or a venue of your choice.
Assertiveness Training is a one-day course.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
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