Communication Training
1300 766 186Improving communication skills in the workplace achieves better efficiency and more positive results.
Training Overview
Communication is so important for efficiency and positive outcomes in the workplace. If you find your team has difficulty delivering or following instructions, or if you notice constant misunderstandings between your staff, Communication Training can help regain control.
Learning how to communicate effectively benefits both the individual and the organisation. As well as covering written communication skills training, we will assess non-verbal skills and demonstrate how these affect interactions within the workplace. Using their new skills, staff will be able to deal with difficult situations, give and receive constructive criticism and improve their overall communication skills.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
Like all WeTrain courses, our Communications Training courses are designed specifically around your individual business needs. This means each course is slightly different but here’s an idea of what it is likely to cover:
- How to understand your unique communication style and adapt it to situations and other people’s styles
- Techniques to deliver clear communication and avoid misunderstandings and confusion
- How to communicate with a group
- Building and enhancing relationships using Neuro-Linguistic Programming (NLP)
- How to use positive language
- Essential knowledge regarding non-verbal interaction and body language
- How to build your active learning skills and become a great listener
- How to deliver a high impact message
- Using language for persuasion and influence
- Turning tough situations upside-down so the outcome is a winning one for all involved
- The 10 fundamental rules of communication in successful relationships
- Taking your newly learnt communication skills and putting a plan into action
The Benefits of Communication Training For You and Your Organisation
Your staff are some of your company’s greatest assets and are essential in achieving your business goals and targets. To do this, they need to be able to communicate effectively with each other and with your customers, partners and suppliers. WeTrain’s Communication Training will ensure your team develops and hones skills to improve direct and indirect communication with customers and fellow staff members by participating in our team communication courses.
The benefits of taking WeTrain’s Communication Training course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- Your organisation will be represented by a more professional team, including both team members and managers
- Better communication between existing and prospective customers will boost your business
- That all-important ‘first impression’ matters—in this instance, your team’s first interaction with customers will be professional and effective
- New communication skills will create a confident and happy team and workplace environment
- Your internal and external corporate messages will be delivered in a more succinct and compelling manner
Who Should Attend Communication Training?
Experience has shown us that people from all skill levels benefit from WeTrain’s Communication Training program. It’s not unusual to find CEOs on the course alongside frontline team members. Team members in the following categories are particularly likely to benefit:
- Staff members who deal directly with customers, suppliers, partners and senior management
- Any of your sales staff from Sales Support through to Sales Professionals
- Your organisation’s ambassadors
- All members of management and team leaders
- All members of the executive team
As all our courses are tailor-made for your organisation, we will develop a course for any level and audience. Just let us know your requirements.
How is the Course Delivered?
WeTrain’s Communication Training course is generally presented as an engaging, interactive and fun one-day program, however, we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant to your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Communication Training program from your workplace or virtually online.
Convenient Training at Your Premises or virtually online
WeTrain offers the flexibility to conduct training sessions conveniently at your premises or virtually online, ensuring a seamless and accessible learning experience tailored to your needs.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire team yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
What are examples of harassment?
Harassment can manifest in various forms including verbal, physical, or psychological abuse. Examples include unwanted sexual advances, derogatory comments, and creating a hostile work environment. Our Anti-Bullying and Harassment course covers how to identify these behaviours and effectively address them.
What is an example of an anti-bullying policy?
An anti-bullying policy generally outlines unacceptable behaviours, reporting mechanisms, and consequences for perpetrators. Our Anti-Bullying and Harassment course provides guidance on how to formulate and implement such policies effectively, ensuring a safer workplace for everyone.
What is the most common type of harassment?
Sexual harassment is often cited as the most common type, but verbal and online harassment are also prevalent. In our Anti-Bullying and Harassment course, we explore various types of harassment and offer strategies for prevention and response, suitable for any workplace setting.
What are the effects of anti-bullying programs?
Effective anti-bullying programs can drastically reduce instances of harassment, improve workplace culture, and enhance overall productivity. We measure the success of our Anti-Bullying and Harassment course through case studies and feedback, ensuring that it makes a tangible impact.
How can we prevent harassment in workplaces?
Preventing harassment starts with creating a culture of respect and accountability. Our Anti-Bullying and Harassment course teaches employees and managers alike how to recognise signs of harassment and act promptly to mitigate it. We also delve into preventive measures like bystander training and anonymous reporting channels.
What is the best defence against harassment?
The best defence is a proactive approach that includes education, policy implementation, and creating a culture of zero tolerance. Our Anti-Bullying and Harassment course equips you with the tools you need to establish these preventive measures effectively.
Some of the Organisations
we have worked with include:
In operation for 25 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
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“Judeth was recommended to me as an expert in her field and as a professional trainer, having worked with the University in previous years. The University contracted WeTrain to conduct training sessions with staff nationally.
The response to Judeth’s training was nothing short of amazing and she has set a record for achieving the highest ratings qualitatively and quantitatively for any of our external providers thus far. Judeth’s experience, combined with her skills and teaching abilities enabled staff to enjoy her sessions, acknowledge the value of training and apply the skills learnt immediately in the workplace.
On the administrative side, Judeth is an absolute pleasure to work with and maintains integrity by balancing her levels of contact to ensure they are meaningful, have purpose and provide insight into our continuing relationship.
I look forward to working with Judeth again and plan to include her in my strategic Learning and Development plan over the next few years.
On behalf of myself, my direct reports and the staff of ACU National, thank you Judeth!”
Monique Kinerson, Manager, Learning and Development, ACU National
“WeTrain recently ran a series of soft skills training programs for our finance department at Vodafone. We would highly recommend WeTrain to any company looking to up-skill their staff. We found WeTrain reliable, professional and tailored training to our specific needs. The delegates found the training very valuable and have requested more training from WeTrain.”
Michelle Colbert, Vodafone, Finance Operations & Control
“We have used the WeTrain services for the last two years. One of many workshops such as change management, leaders in operations—communicating through conflict, account management for our field team. WeTrain provides exceptional workshops which left the employees with a new vision and awareness of themselves as well as perception in the workplace. The workshops provided engagement through group interaction, using real life scenarios. The team had memorable team-building experiences, which demonstrated the strengths and weaknesses of the team”
Aula Gatei, HR/Payroll, Ontex Manufacturing Pty Ltd
Over the past few years, WeTrain has facilitated a variety of courses for our staff across the country. Everyone has been a success. The inclusive training style is progressive, and brings high-level, fresh thinking and ideas to the team. The sessions have always demonstrated a deep understanding of our business needs. We look forward to continuing to work together in the future.
Chelsea Corbel, Brand Manager, Slater & Gordon Lawyers
“I would also like to congratulate you on a great workshop. Although I didn’t attend, I have only heard positive feedback from those that attended …the entire workshop was enjoyed—it is unusual to run a workshop where the entire content is so positively received. Most comments evolved around— ‘I wish it just kept going’.”
Jane Cockburn, Cochlear
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“As an organisation we had staff that required or requested additional training and development. The training requirements varied from business unit to business unit. WeTrain created a training package to suit our needs across multiple topics and learning areas.
The delivery approach complemented the staff learning styles and made the engagement fun as well as creating new skills for the attendees. They looked for ways to integrate the principle of the training into the business practices of the organisation and therefore creating an immediate improvement in the results of the attendees from the training.
The range of courses allows us to create a business training package perfect for our organisation.
We gather our own feedback from the staff who attend training courses and the trainer, has always received the highest praise for the delivery and peripherals that go with a training course.”
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They offered a variety of skills workshops that have left our staff inspired, highly skilled and motivated. The sessions are sought after by all Business Units within our organisation—; her sessions are highly in demand!”
Alyson Gilbey, Learning & Organisational Development Consultant, ABB Grain Ltd
On behalf of my entire administration team of Antonine College, I wanted to tell you how much everyone enjoyed the training. We all came out of the session feeling refreshed, and I’ve confirmed that each and every one of us will be able to take something back from the training and apply it in our field. I would also like to thank Sue Matthews and the entire team of WeTrain for providing excellent training and services.”
Sister Sayde Bayssari, Antonine College, Office Manager
WeTrain has run several courses for our team including Personal Effectiveness, Team Building and Leadership. They have all been extremely interactive and engaging and given our staff practical tips that they are able to implement straight away. We have been delighted with the quality of the trainers and have received great feedback from all who took part. We look forward to working with WeTrain in the future.
Clare Reid, Office Manager, Transport Refrigeration Services
How Can We Help With Your Training Needs? Contact WeTrain Today
We are looking forward to working with your organisation providing communication training for your employees.
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