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Conflict Management Training

Conflict Resolution:
Getting Along in the Workplace

Learn to manage conflict for better relationships as well as personal and professional growth.

Training Overview

In the professional world, conflict is often necessary, both for personal and for business development. Without conflict, we would not be able to look at our plans and decisions from different angles.

While healthy discussion can be positive, when people cannot work through an issue it can lead to unpleasant encounters which limit growth and development. When this type of conflict arises, negative energy can result in hurt feelings, damaged relationships and loss of productivity.

During this course, delegates will receive the tools they need to resolve conflict in a way that produces a win for all involved, and which benefits the business in the long term.

WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

What You’ll Learn

WeTrain’s Conflict Resolution: Getting Along In The Workplace course is tailored to meet your company’s unique situation and goals. Each course will vary due to your circumstances but will likely include some of the following topics and material:

  • What conflict is and why it has the potential to escalate at every level of business
  • The types of conflict, the stages of conflict and the difference between spontaneous and reflective actions
  • The most common conflict resolution styles and how to resolve conflict with positive outcomes for all
  • Using active listening, paraphrasing skills and body language to minimise conflict
  • How to use conflict to elicit opportunities which can be put to use within the business
  • Intervening in conflicting situations and the role of communication in conflict resolution
  • Leveraging conflict for better productivity and performance
  • Supporting fellow team members during times of conflict
  • and more…

The Benefits of Conflict Management Training For You and Your Organisation

We all encounter conflict in our daily lives. What’s important is to use it in a positive way and to move forward. To help resolve conflict, one needs to be able to ask the right questions, listen and be motivated to work towards a win/win for all.

Conflict Resolution Training is important for both internal and external-facing staff. The benefits of attending this workshop include:

  • A more harmonious workplace with fewer incidences of conflict
  • An understanding of how to use conflict to benefit the business and make good decisions
  • Better collaboration between individuals and teams
  • Improved staff engagement and retention thanks to a more positive work environment
  • Improved customer service from team members who know how to handle difficult situations
  • Fewer customer complaints as customers feel supported and listened to
  • Better business outcomes

Who should attend Conflict Management Training?

WeTrain’s Conflict Resolution: Getting Along In The Workplace program is useful for anyone in any workplace. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback have told us that Conflict Resolution: Getting Along In The Workplace is beneficial threefold: for the attendees, the organisation and ultimately, the customer.

Employees who will find the course content helpful include:

  • Your sales teams and their support staff
  • Your brand ambassadors
  • Press and marketing teams
  • Your admin teams, receptionists, telephonists and public ambassadors

As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.

How is the Course Delivered?

WeTrain’s Conflict Resolution: Getting Along In The Workplace course is generally presented as an engaging, interactive and fun two-day program, however, we can tailor the content to present a shorter session for conferences and events.

We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.

Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Conflict Resolution: Getting Along In The Workplace program either from your workplace or at a venue of your choice.

Convenient Training at Your Premises or Off-Site

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

What Are Ideal Course Numbers?

Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

The WeTrain Advantage—WeTrain’s National Network of Trainers

Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.

Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.




Some of the Organisations
we have worked with include:

In operation for 25 years, WeTrain has worked with companies from around Australia.

What Our Customers Say

“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”

Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award

“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”

Santi Burridge, Director, Treysta Wealth Management

How Can We Help With Your Training Needs? Contact WeTrain Today

We are looking forward to working with your organisation providing communication training for your employees.




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