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Conflict to Cohesion

Training Overview

Conflict is a natural part of life and when it is managed well, it can be a catalyst for significant growth and collaboration. But, when it is not managed, a negative culture can form which has the potential to severely impact morale, productivity, and your reputation.

These days, there is so much fear around what conflict is and how to manage it, that avoidance becomes a preferred course of action, which can result in high staff turnover and customers buying elsewhere.

However, when you give your staff the right communication tools, they become accountable for their own actions and learn how to respectfully hold others accountable to theirs. A positive, collaborative workplace grows, with high-performing teams working seamlessly together for the benefit of each other and for your customers.

The secret is to not instruct your staff to change, but to inspire them to lead the change themselves.

Delegates who attend this training will learn what creates conflict and what easily dissolves it. They’ll learn the right way to speak to others and also be able to completely transform their own self-talk.

Productivity is vital to the success of any business. This training will help your staff improve their productivity by removing the communication barriers that compromise it.

WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

What You’ll Learn

WeTrain’s Conflict to Cohesion Course is tailored to meet your company’s unique situation and goals, but will likely include the following material:

Full-Day Training:

  • What conflict is and what it is not;
  • The difference between internal and external conflict;
  • Why conflict triggers us and how to take back control;
  • Overview of the Drama Cycle – a key driver of conflict;
  • Meet the three roles in the Drama Cycle – the Victim, Rescuer and Persecutor;
  • How to identify, without judgement, each role in ourselves and others;
  • How to respond to, support and guide each role out of the Drama Cycle;
  • Understanding the difference between reaction and response;
  • Overview of the Empowerment Dynamic – your ticket to a drama-free workplace;
  • Meet the three roles in the Empowerment Dynamic – the Creator, Coach and Challenger;
  • How to identify and develop each role within ourselves and others;
  • Understanding how to respond in difficult situations/conversations;
  • The key sentences that will hold yourself and others accountable without confrontation;
  • Putting it all together – the five steps to successful conflict resolution.
  • A group activity that explores each role in the Drama Cycle;
  • A group activity that explores each role in the Empowerment Dynamic;
  • Opportunities to work through real-life or imagined scenarios; and
  • Creating a Five-Step Action Plan that will help guide people out of conflict and into cohesion.

The Benefits of Conflict Management Training For You and Your Organisation

No matter what your business, a sense of cohesion among staff is vital to your success.
When you understand what creates conflict, how to manage it and most importantly, prevent it, you will attract high-performing staff, win loyal customers, and build a reputation your competitors will envy.

People who have attended Conflict to Cohesion training have reported the following benefits:

  • No longer being triggered by people or events.
  • Ability to initiate and participate in constructive communication.
  • Increased levels of leadership confidence.
  • Ability to de-escalate and support difficult customers.
  • Positive ripple effects through the organsiation.
  • Improvements in every relationship (both professional and personal).
  • Ability to set and maintain integral boundaries.
  • Increased harmony and workplace happiness.
  • Being able to recognise and release decades-long negative patterns.
  • Increased participation and contribution to team meetings and projects.
  • Increased customer engagement and satisfaction.
  • Improved ability to performance manage and mentor.
  • … to name just a few.

Who should attend Conflict Management Training?

Although primarily aimed at teams, WeTrain’s Conflict to Cohesion training is also ideal for managers and supervisors who want to improve their leadership skills and acquire practical new tools to further engage and empower their staff.

Our past clients have ranged in positions and industries. For example, we have had Shire Presidents training alongside their Councillors, small business owners training alongside their staff and not-for-profit CEOs training alongside their volunteers.

Experience and customer feedback has consistently told us that our Conflict to Cohesion training was beneficial threefold: for the organisation, the attendees and for clients and customers. An additional benefit, regularly shared with us, is that the training has also helped attendees become better partners, better parents and better for themselves.

Employees who will find the course content helpful include:

  • Your customer service and client liaison staff
  • Your admin teams, receptionists, telephonists, and public facing-staff
  • Your teaching staff and education assistants
  • Your production and planning staff
  • Team leaders, supervisors, and managers
  • HR, recruitment, and OSH personnel

As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.

How is the Course Delivered?

WeTrain’s Conflict TO Cohesion: Getting Along In The Workplace course is generally presented as an engaging, interactive and fun two-day program, however, we can tailor the content to present a shorter session for conferences and events.

We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.

Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Conflict Resolution: Getting Along In The Workplace program either from your workplace or at a venue of your choice.

Convenient Training at Your Premises or Off-Site

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

What Are Ideal Course Numbers?

Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

The WeTrain Advantage—WeTrain’s National Network of Trainers

Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.

Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.




Some of the Organisations
we have worked with include:

In operation for 25 years, WeTrain has worked with companies from around Australia.

What Our Customers Say

“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”

Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award

“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”

Santi Burridge, Director, Treysta Wealth Management

How Can We Help With Your Training Needs? Contact WeTrain Today

We are looking forward to working with your organisation providing communication training for your employees.




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