Customer Service Training
Exceptional Customer Service Training for Australia
When it comes to the crunch, your team is responsible for reaching company goals and targets. Excellent customer service is, therefore, an essential part of your overall business success.
WeTrain’s Customer Service Training brings all the tools and skills your team needs to go beyond adequate customer service and raise it to exceptional status. Tailored to your organisation’s desired outcomes, your Customer Service Training will deliver both immediate and long-term benefits to you and your employees. Some of these include:
What you’ll learn:
- The value of great customer service and how it impacts your business
- Avoiding bad customer service and understanding the costs and repercussions involved
- First impressions are irreplaceable – that’s why they count.
- Many More
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7 Steps to deliver training your staff will love and get results!
Training Overview
This one-day training program teaches clients all they need to know about best practice in customer service at every level of customer interaction. It will also enforce an understanding of why excellent customer service is essential for maintaining and building relationships.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
When it comes to delivering exceptional customer service, each company’s requirements are unique. WeTrain tailors Customer Service Training courses specifically to meet your company’s needs and objectives.
The list below gives you an idea of some of the content that is typically covered in our Customer Service Training program. However, as each course is bespoke, we are likely to include other relevant topics.
- The value of great customer service and how it impacts your business
- Avoiding bad customer service and understanding the costs and repercussions involved
- First impressions are irreplaceable – that’s why they count.
- The tools to create an impactful first meeting and build loyalty from day one
- The six principles of stellar customer service that, when followed, keep your customers loyal, happy and likely to refer their friends to your business
- How to engage and connect with your customers via social media
- The power of language and voice — phone etiquette and guidelines for successful conversations every time
- The three principles of customer service calls — delivering superior customer service throughout every call
- How to create a stress-free customer service environment and a healthy team
- Taking control of difficult situations using the H.E.L.P principles
- Using customer complaints as a way to improve and build on future service
- How to grow customer loyalty and encourage repeat business to increase your bottom line
- Applying and devising an action plan for your new customer service skills
The Benefits of Managing Difficult Customers For You and Your Organisation
Your staff are your company’s greatest asset and are essential in achieving your business goals and targets. To do this, they need to be able to cope with customers of all types, including those difficult ones.
WeTrain’s ‘Managing Difficult Customers’ training program will see your team develop skills that will empower them to handle customers. The benefits of taking this course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- After taking the course, both employees and managers can represent an organisation with new found levels of professionalism. This, in turn, builds a company’s valuable reputation
- A company’s bottom line increases thanks to higher customer satisfaction levels. As a result, companies see more repeat business, higher levels of customer satisfaction and an increase in the number of referrals by word of mouth and through social media.
- Customer service teams are under less stress thanks to confidence in their newly learned skills.
- Staff turnover rates are reduced.
- Effective and timely dealing with customers reduces costs and lessens the likelihood of a negative reputation.
- Higher customer satisfaction levels and greater retention will help gain more business.
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
Who Should Attend Dealing With Difficult Customers Training?
Although primarily aimed at your customer service staff, WeTrain’s Dealing With Difficult Customers program is useful for anyone who deals with customers. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback has told us that Dealing With Difficult Customers is beneficial for the attendees, the organisation and ultimately, the customer.
Other employees who will find the course content helpful include:
- Your sales teams and their support staff
- Your brand ambassadors
- Press and marketing teams
- Your admin teams, receptionists, telephonists and public ambassadors
As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.
How is the Course Delivered?
WeTrain’s Dealing with Difficult Customers course is generally presented as an engaging, interactive and fun one-day program, however we can tailor the content to present a shorter session for conferences and events.
We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Dealing with Difficult Customers program either from your workplace or at a venue of your choice.
WeTrain’s Dealing With Difficult Customers training is a one-day program.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
Training Overview
This one-day training program teaches clients all they need to know about best practice in customer service at every level of customer interaction. It will also enforce an understanding of why excellent customer service is essential for maintaining and building relationships.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
When it comes to delivering exceptional customer service, each company’s requirements are unique. WeTrain tailors Customer Service Training courses specifically to meet your company’s needs and objectives.
The list below gives you an idea of some of the content that is typically covered in our Customer Service Training program. However, as each course is bespoke, we are likely to include other relevant topics.
- NThe value of great customer service and how it impacts your business
- NAvoiding bad customer service and understanding the costs and repercussions involved
- NFirst impressions are irreplaceable – that’s why they count.
- NThe tools to create an impactful first meeting and build loyalty from day one
- NThe six principles of stellar customer service that, when followed, keep your customers loyal, happy and likely to refer their friends to your business
- NHow to engage and connect with your customers via social media
- NThe power of language and voice — phone etiquette and guidelines for successful conversations every time
- NThe three principles of customer service calls — delivering superior customer service throughout every call
- NHow to create a stress-free customer service environment and a healthy team
- NTaking control of difficult situations using the H.E.L.P principles
- NUsing customer complaints as a way to improve and build on future service
- NHow to grow customer loyalty and encourage repeat business to increase your bottom line
- NApplying and devising an action plan for your new customer service skills
The Benefits of Managing Difficult Customers For You and Your Organisation
Your staff are your company’s greatest asset and are essential in achieving your business goals and targets. To do this, they need to be able to cope with customers of all types, including those difficult ones.
WeTrain’s ‘Managing Difficult Customers’ training program will see your team develop skills that will empower them to handle customers. The benefits of taking this course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- NAfter taking the course, both employees and managers can represent an organisation with new found levels of professionalism. This, in turn, builds a company’s valuable reputation
- NA company’s bottom line increases thanks to higher customer satisfaction levels. As a result, companies see more repeat business, higher levels of customer satisfaction and an increase in the number of referrals by word of mouth and through social media.
- NCustomer service teams are under less stress thanks to confidence in their newly learned skills.
- NStaff turnover rates are reduced.
- NEffective and timely dealing with customers reduces costs and lessens the likelihood of a negative reputation.
- NHigher customer satisfaction levels and greater retention will help gain more business.
The WeTrain Advantage —WeTrain’s National Network of Trainers
Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.
Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
Who Should Attend Customer Service Training?
Although primarily aimed at your customer service staff, WeTrain’s Dealing With Difficult Customers program is useful for anyone who deals with customers. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback has told us that Dealing With Difficult Customers is beneficial for the attendees, the organisation and ultimately, the customer.
Other employees who will find the course content helpful include:
- NYour sales teams and their support staff
- NYour brand ambassadors
- NPress and marketing teams
- NYour admin teams, receptionists, telephonists and public ambassadors
As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.
How is the Course Delivered?
WeTrain’s Dealing with Difficult Customers course is generally presented as an engaging, interactive and fun one-day program, however we can tailor the content to present a shorter session for conferences and events.
We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Dealing with Difficult Customers program either from your workplace or at a venue of your choice.
WeTrain’s Dealing With Difficult Customers training is a one-day program.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
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