The Benefits of Customer Service Training For You and Your Organisation
Providing excellent customer service does not come naturally for all people. What’s more different organisations have a different understanding of what good customer service entails.
By providing this training to your team, you are setting the standard for the way you expect each customer to be treated and teaching each individual specific techniques to maximise the outcome of each customer interaction.
Staff who are equipped with an understanding of how to improve their customer communications and handle difficult situations are happier and more engaged. Your customers will also have a higher level of appreciation for your business.
Companies with staff who have completed Exceptional Customer Service training benefit from:
- Delivering better quality, consistent customer experiences
- Fewer customer complaints
- More referrals thanks to great customer experiences
- Higher levels of repeat business
- Happier customer care staff who are more engaged
- Less turn over due to higher staff satisfaction
- Improved business reputation
- Better business results
How is the Course Delivered?
WeTrain’s Exceptional Customer Service course is generally presented as an engaging, interactive and fun one-day program, however, we can tailor the content to present a shorter session for conferences and events.
We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Exceptional Customer Service program either from your workplace or at a venue of your choice.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
Your Training Investment
The cost of your course depends on factors including the number of delegates, specific requirements and the location of your training.
WeTrain will provide a detailed and competitive quote following your initial enquiry.
WeTrain is so sure you will be satisfied, we offer a 100% money back guarantee. Should the unusual circumstances arise that you are not pleased with the outcome, please contact us to discuss a refund.
Some of the Organisations
we have worked with include:
In operation for 21 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with weTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”
Edwina Clowes, National Coorinator – RIRDC Rural Women’s Award
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and very beneficial. I would highly recommend the training”
Santi Burridge, Director, Treysta Wealth Management
7 STEPS TO DELIVER TRAINING YOUR
STAFF WILL LOVE (AND STILL GET RESULTS)