The Benefits of Effortless Customer Service Training For You and Your Organisation
No matter what your business, the level of customer service you provide is one of the most important factors in your success.
By making positive customer service second nature, you stand to improve your company’s customer experience, reputation and bottom line.
Companies which have provided Effortless Customer Service Training to their staff report the following benefits:
- Happier, more confident team members who look forward to handling customer enquiries
- More satisfied customers who are excited to return to your business and spend more
- Higher levels of positive feedback and a better reputation for your business through online and word-of-mouth referrals
- Improved sales figures thanks to a more professional level of customer care
- Improved business reputation as an employer and a goods/service provider
- Better business results thanks to your motivated, inspired team and your increased levels of customer satisfaction
Who Should Attend Effortless Customer Service Training?
Although primarily aimed at your customer service staff, WeTrain’s Effortless Customer Service program is useful for anyone who deals with customers. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback have told us that Effortless Customer Service is beneficial threefold: for the attendees, the organisation and ultimately, the customer.
Employees who will find the course content helpful include:
- Your customer service teams and brand ambassadors
- Your admin teams, receptionists, telephonists and public facing-staff
- Team leaders, supervisors and managers
As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.
How is the Course Delivered?
WeTrain’s Effortless Customer Service course is generally presented as an engaging, interactive and fun one-day program, however, we can tailor the content to present a shorter session for conferences and events.
We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Effortless Customer Service program either from your workplace or at a venue of your choice.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
7 STEPS TO DELIVERING TRAINING YOUR
STAFF WILL LOVE (AND STILL GET RESULTS)
Some of the Organisations
we have worked with include:
In operation for 24 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
“The RIRDC Rural Women’s Award has enjoyed a two-year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand-out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts a lot of work into preparing for her workshops and has an intimate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”
Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”
Santi Burridge, Director, Treysta Wealth Management
7 STEPS TO DELIVER TRAINING YOUR
STAFF WILL LOVE (AND STILL GET RESULTS)