To Celebrate Coming of Age (21 Years) We Have Done a Fresh New Rebrand & ‘Upfront Communications’ is Now ‘WeTrain’

Effortless Customer Service Training

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Making customer service second nature for your team.

Training Overview

When it comes to customer service, being effortless means thinking of your customer through every stage of their encounter with your business, and offering a seamless, smooth experience.

These days, with so much competition on offer, customers expect the highest level of services from the businesses they choose to be loyal to. This cutting edge course ensures your staff will maintain the right standards for your client base.

Delegates will learn how to speak to customers the right way, how to overcome issues and complaints, and how to grow customer loyalty. This training helps delegates become solutions-focused and gives them an idea of the best way to read people in order to get the best outcomes at an individual level.

Customer Service is vital to the success of any business. This training will teach your staff to respond to your customers in an instinctively positive manner.

WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

What You’ll Learn

WeTrain’s Effortless Customer Service course is tailored to meet your company’s unique situation and goals. Each course will vary due to your circumstances but will likely include some of the following topics and material:

  • The meaning of ‘Effortless Customer Service’ and how it can be achieved
  • How to get better results with less stress and make effortless customer service a reality
  • How effortless customer experiences create loyal customers
  • Tailoring conversations to each customer and ‘engineer’ their experiences
  • When to step in and when to step back when it comes to customer service
  • Resolving issues with customers and avoid future problems for more repeat business
  • Implementing solutions to further improve the customer experience
  • Creating a Group Charter which can be applied for future success in customer service
  • … and more

The Benefits of Effortless Customer Service Training For You and Your Organisation

No matter what your business, the level of customer service you provide is one of the most important factors in your success.

By making positive customer service second nature, you stand to improve your company’s customer experience, reputation and bottom line.

Companies which have provided Effortless Customer Service Training to their staff report the following benefits:

  • Happier, more confident team members who look forward to handling customer enquiries
  • More satisfied customers who are excited to return to your business and spend more
  • Higher levels of positive feedback and a better reputation for your business through online and word-of-mouth referrals
  • Improved sales figures thanks to a more professional level of customer care
  • Improved business reputation as an employer and a goods/service provider
  • Better business results thanks to your motivated, inspired team and your increased levels of customer satisfaction

Who Should Attend Effortless Customer Service Training?

Although primarily aimed at your customer service staff, WeTrain’s Effortless Customer Service program is useful for anyone who deals with customers. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback have told us that Effortless Customer Service is beneficial threefold: for the attendees, the organisation and ultimately, the customer.

Employees who will find the course content helpful include:

  • Your customer service teams and brand ambassadors
  • Your admin teams, receptionists, telephonists and public facing-staff
  • Team leaders, supervisors and managers

As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.

How is the Course Delivered?

WeTrain’s Effortless Customer Service course is generally presented as an engaging, interactive and fun one-day program, however, we can tailor the content to present a shorter session for conferences and events.

We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.

Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Effortless Customer Service program either from your workplace or at a venue of your choice.

Convenient Training at Your Premises or Off-Site

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

What Are Ideal Course Numbers?

Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

The WeTrain Advantage - WeTrain’s National Network of Trainers

Catering from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.

Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.

Your Training Investment

The cost of your course depends on factors including the number of delegates, specific requirements and the location of your training.

WeTrain will provide a detailed and competitive quote following your initial enquiry.

WeTrain’s Guarantee

WeTrain is so sure you will be satisfied, we offer a 100% money back guarantee. Should the unusual circumstances arise that you are not pleased with the outcome, please contact us to discuss a refund. 

Some of the Organisations
we have worked with include:

In operation for 21 years, WeTrain has worked with companies from around Australia.

What Our Customers Say

“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”

Edwina Clowes, National Coorinator – RIRDC Rural Women’s Award

“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and very beneficial. I would highly recommend the training”

Santi Burridge, Director, Treysta Wealth Management

How Can We Help With Your Training Needs? Contact WeTrain Today

We are looking forward to working with your organisation.

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