exceptional Customer Service
1300 766 186Take your customer service to the next level and build your reputation as the best in the business.
Training Overview
Providing exceptional customer service is one of the most effective ways to create a business which stands out for the right reasons. It will not only give your customers incentive to come back, it will encourage the holy grail of marketing—word of mouth referrals.
This detailed training will empower your team to provide customer service which goes above and beyond what’s expected of them. As a result, they will consistently deliver an experience worth talking about.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
WeTrain’s Exceptional Customer Service course is tailored to meet your company’s unique situation and goals. Each course will vary due to your circumstances but will likely include some of the following topics and material:
- Understanding what exceptional customer service is and learning how to achieve it
- Creating an outstanding first impression
- Managing customer relationships and creating a ladder of loyalty
- Delivering outstanding ‘moments of truth’
- Learning to develop rapport quickly and easily
- The six essential rules of customer care
- How to use positive language to provide a better experience
- Identifying customers personalities and communication styles
- How to actively listen and show empathy
- Dealing with difficult customers and handling complaints
- …and much more
The Benefits of Customer Service Training For You and Your Organisation
Providing excellent customer service does not come naturally for all people. What’s more different organisations have a different understanding of what good customer service entails.
By providing this training for your team, you are setting the standard for the way you expect each customer to be treated and teaching each individual specific techniques to maximise the outcome of each customer interaction.
Staff who are equipped with an understanding of how to improve their customer communications and handle difficult situations are happier and more engaged. Your customers will also have a higher level of appreciation for your business.
Companies with staff who have completed Exceptional Customer Service training benefit from:
- Delivering better quality, consistent customer experiences
- Fewer customer complaints
- More referrals thanks to great customer experiences
- Higher levels of repeat business
- Happier customer care staff who are more engaged
- Less turn over due to higher staff satisfaction
- Improved business reputation
- Better business results
Who Should Attend Customer Service Training?
Although primarily aimed at your customer service staff, WeTrain’s Exceptional Customer Service program is useful for anyone who deals with customers. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback have told us that Exceptional Customer Service is beneficial threefold: for the attendees, the organisation and ultimately, the customer.
Employees who will find the course content helpful include:
- Your customer service teams and brand ambassadors
- Your admin teams, receptionists, telephonists and public facing-staff
- Team leaders, supervisors and managers
As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.
How is the Course Delivered?
WeTrain’s Exceptional Customer Service course is generally presented as an engaging, interactive and fun one-day program, however, we can tailor the content to present a shorter session for conferences and events.
We aim to deliver training which is completely relevant to your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Exceptional Customer Service program either from your workplace or at a venue of your choice.
Convenient Training at Your Premises or virtually online
WeTrain offers the flexibility to conduct training sessions conveniently at your premises or virtually online, ensuring a seamless and accessible learning experience tailored to your needs.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
How do you define an exceptional customer service experience?
An exceptional customer service experience is about creating a stellar first impression because YOU are the organisation. According to a study by the Harvard Business Review, a good first impression can increase customer satisfaction by up to 25%. WeTrain’s courses focus on these key elements for a truly exceptional experience.
Why is it important to provide exceptional customer service?
Exceptional customer service fosters loyalty and enhances customer relationships, a crucial element for business growth. According to statistics by the White House Office of Consumer Affairs, loyal customers can be worth up to 10 times as much as their first purchase, underscoring what WeTrain teaches in its courses.
What is the best attitude for a customer service representative?
The ideal attitude involves empathy, positivity, and adaptability. In fact, research indicates that a positive attitude can improve problem-solving abilities, a crucial trait for customer service, as taught in WeTrain courses.
How do you deliver excellent customer service?
WeTrain emphasises delivering outstanding moments of truth and using methods like Neuro-Linguistic Programming to develop rapport quickly. Training modules cover everything from creating positive relationships to understanding the most dangerous part of communication, ensuring a holistic approach to excellence.
What is a good example of exceptional service?
An example of exceptional service is forming positive relationships and emotional bank accounts with customers. Through WeTrain’s courses, customer relationship management reaches new heights, focusing on aspects like using positive language and identifying customers’ personalities.
Some of the Organisations
we have worked with include:
In operation for 25 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with weTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand—out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves. Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”
Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”
Santi Burridge, Director, Treysta Wealth Management
How Can We Help With Your Training Needs? Contact WeTrain Today
We are looking forward to working with your organisation providing communication training for your employees.
Your Next Steps
