Travel or gathering restrictions? Contact us for Remote/Virtual Delivery Options.


Managing Customer Service Training

Leadership training for customer service team leaders and managers.

Training Overview

Not all leaders are born to be in charge! WeTrain’s Managing Customer Service training will show managers and supervisors how to lead and promote organisational values within a customer service environment.

During this one-day workshop, participants will gain an understanding of their role as a leader and gain the confidence to guide their teams to better results.

WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

What You’ll Learn

WeTrain’s Managing Customer Service course is tailored to meet your company’s unique situation and goals. Each course will vary depending on your circumstances but will likely include some of the following topics and material:

  • Identifying the links between good customer service and your business practices and policies
  • The essential elements of a manager or team leader who is focused on customer service
  • Keeping customer service employees actively engaged and motivated
  • How to recognise what customers are looking for and encourage your team to do the same
  • The five best practices of customer service leadership which lead to excellent customer experiences
  • How to create a happy working environment with motivated employees and satisfied customers

The Benefits of Managing Customer Service Training For You and Your Organisation

Many customer service managers and team leaders come to their role without formal training. This course provides the information they need to lead effectively and with confidence.

Organisations which have participated in this training report noticing:

  • More confident and empowered team leaders who enjoy their roles and can see the benefits they bring to the business
  • Happier customer service staff who are delivering better results and are motivated to achieve more
  • Higher levels of positive customer feedback, leading to more loyal customers and repeat business
  • Better staff retention and engagement, meaning your business has reduced hiring costs
  • Increased sales figures thanks to a more motivated customer care team
  • Better business results because of a more consistent, positive customer experience with every call

Who Should Attend Managing Customer Service Training?

WeTrain’s Managing Customer Service program is useful for anyone who has a supervisory or managerial role within the customer service team, or anybody who is hoping to progress to a more senior role within your organisation. Experience and customer feedback have told us that Managing Customer Service training is beneficial threefold: for the attendees, the organisation and ultimately, the customer.

Employees who will find the course content helpful may include:

  • Team leaders, supervisors and managers
  • Your Executive team

As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.

How is the Course Delivered?

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

Convenient Training at Your Premises or Off-Site

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

What Are Ideal Course Numbers?

Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

The WeTrain Advantage—WeTrain’s National Network of Trainers

Catering to all, from single-site businesses to nationwide corporate companies, WeTrain has one of Australia’s largest networks of professional and experienced trainers for corporate communication training programs. Your course will be delivered by a subject expert who is highly practised and has qualified to represent us by attending the WeTrain Institute, our exclusive in-house training program.

Each of our trainers has the minimum qualification of a Certificate 4 in Training and Assessment, as well as many years of industry experience. We guarantee your course will be interesting, engaging and informative, with interactive techniques that encourage accelerated learning.




Some of the Organisations
we have worked with include:

In operation for 25 years, WeTrain has worked with companies from around Australia.

What Our Customers Say

“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand-out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts a lot of work into preparing for her workshops and has an intimate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves. Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”

Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award

“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”

Santi Burridge, Director, Treysta Wealth Management

How Can We Help With Your Training Needs? Contact WeTrain Today

We are looking forward to working with your organisation providing communication training for your employees.




Your Next Steps