Telesales Training
1300 766 186How to boost sales, improve customer relations and gain a competitive edge using this powerful business tool.
Training Overview
Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting it right is not as easy as some may think!
A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to able to handle any objections and close more sales.
WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
As with all WeTrain’s courses, Telesales Training will be designed to meet your organisation’s unique circumstances and objectives. However, some examples of the materials and topics that are most commonly included in the course are listed below.
Telesales Training covers:
- Key strategies to get the most from this powerful business and communication tool and how to follow the ‘laws of success’ in telesales
- Pinpoint prospecting, and identifying the real decision maker so you put the odds of success in your favour
- Navigate past gatekeepers and other obstacles with ease to get to the right person
- The critical first few seconds of any call and how to start a call the right way so that your prospect will WANT to hear more
- How to build rapport by quickly ‘breaking the ice’
- Understanding and implementing the all-important ‘five Cs’ of sales and the steps to follow to make a winning call
- How to become the perfect listener and why listening is so important
- Knowing the perfect time to go for the close and understanding any objections and how they affect your sale
- Maximise success by orchestrating strategies to make a successful close
- Using and identifying which scripts to use and when
- Making the best use of time and building consistent sales strategies for long-term telesales success
- Implementing your new telesales skills and techniques in an action plan
The Benefits of Telesales Training For You and Your Organisation
Your staff are your company’s greatest assets and essential in achieving your business goals and targets. By enhancing their skill set with Telesales training you are setting them and your business up for success.
The benefits of taking WeTrain’s course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:
- A more effective telesales approach means you stand to win more new business
- The professional manner of your telesales staff will enhance your image and reduce any negative perceptions about your organisation
- A more confident, effective and happier staff with reduced stress levels and lower turnover
- Better use of telesales strategies results in an improvement in customer retention rates and encourages additional business from existing customers
- Instead of dealing with problems, management time is freed up to focus on business building
Who Should Attend Telesales Training?
Every person in your organisation who works in outbound and inbound telemarketing and telesales will benefit from taking part in this course. However, it’s not exclusively for these people and there may be many others who can benefit from this training.
Attendees often include:
- All sales staff, sales professionals and their support team
- All members of staff who are in direct contact with customers and prospects
- An organisation’s brand ambassadors
- All of your customer service representatives
- Executive staff
- Assistants and account executives
How is the Course Delivered?
WeTrain’s Telesales Training is generally presented as an engaging, interactive and fun two-day program, however we can tailor the content to present a shorter session for conferences and events.
To ensure your training is relevant for your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Telesales program either from your workplace or a venue of your choice.
Telesales Training is a two-day course
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
What Are Ideal Course Numbers?
WeTrain’s Telesales program is recommended for a maximum of eight people. The hands-on and practical nature of the training makes larger groups less effective. WeTrain’s trainers will conduct observation and offer individual feedback, hence prefer to keep groups to this size.
What is effortless customer service?
Effortless customer service refers to the concept of providing a seamless and frictionless experience for customers when they interact with a business or company's customer support services. The goal of effortless customer service is to minimize the effort required from customers to get their issues resolved, questions answered, or requests fulfilled.
How do you deliver an effortless customer experience?
Delivering an effortless customer experience requires a strategic and customer-centric approach that focuses on streamlining interactions, anticipating needs, and minimising friction throughout the customer journey.
Effortless customer experience is an ongoing effort that requires continuous monitoring and adaptation based on customer feedback and evolving preferences.
What will you achieve by making the customers' current and future experience effortless?
Focusing on an effortless customer experience yields a range of benefits that contribute to increased customer satisfaction, loyalty, brand perception, and business success in both the short and long term.
Can you give an example of a company known for its effortless customer service?
One company that is often cited for its exceptional effortless customer service is Amazon. Amazon has built its reputation on providing a seamless and convenient customer experience across various aspects of its business.
Amazon's commitment to convenience, accessibility, and a frictionless experience has helped it establish a reputation as a customer-centric company.
Is effortless customer service applicable across all industries?
While the concept of effortless customer service is valuable and relevant in many industries, its applicability can vary depending on the nature of the industry, the products or services offered, and the expectations of customers. Here's a nuanced perspective on its applicability:
Retail and E-commerce: Effortless customer service is highly applicable here. Customers expect easy online shopping, quick deliveries, and hassle-free returns. Brands that prioritize convenience tend to thrive.
Hospitality and Travel: From booking accommodations to travel arrangements, providing an effortless experience is crucial. Smooth check-ins, responsive support during travel disruptions, and personalized recommendations contribute to customer satisfaction.
Technology and Software: In the tech industry, providing user-friendly interfaces, clear documentation, and efficient technical support aligns with the principles of effortless customer service.
Banking and Finance: While customers in this industry often require complex interactions, efforts to simplify processes, offer intuitive online banking, and provide knowledgeable support contribute to an effortless experience.
Healthcare: In healthcare, minimizing administrative burdens, streamlining appointment scheduling, and providing clear communication are ways to achieve effortless service.
Telecommunications: The telecommunications sector can benefit from making billing processes transparent, simplifying troubleshooting for technical issues, and offering clear information about services.
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What are examples of harassment?
Harassment can manifest in various forms including verbal, physical, or psychological abuse. Examples include unwanted sexual advances, derogatory comments, and creating a hostile work environment. Our Anti-Bullying and Harassment course covers how to identify these behaviours and effectively address them.
What is an example of an anti-bullying policy?
An anti-bullying policy generally outlines unacceptable behaviours, reporting mechanisms, and consequences for perpetrators. Our Anti-Bullying and Harassment course provides guidance on how to formulate and implement such policies effectively, ensuring a safer workplace for everyone.
What is the most common type of harassment?
Sexual harassment is often cited as the most common type, but verbal and online harassment are also prevalent. In our Anti-Bullying and Harassment course, we explore various types of harassment and offer strategies for prevention and response, suitable for any workplace setting.
What are the effects of anti-bullying programs?
Effective anti-bullying programs can drastically reduce instances of harassment, improve workplace culture, and enhance overall productivity. We measure the success of our Anti-Bullying and Harassment course through case studies and feedback, ensuring that it makes a tangible impact.
How can we prevent harassment in workplaces?
Preventing harassment starts with creating a culture of respect and accountability. Our Anti-Bullying and Harassment course teaches employees and managers alike how to recognise signs of harassment and act promptly to mitigate it. We also delve into preventive measures like bystander training and anonymous reporting channels.
What is the best defence against harassment?
The best defence is a proactive approach that includes education, policy implementation, and creating a culture of zero tolerance. Our Anti-Bullying and Harassment course equips you with the tools you need to establish these preventive measures effectively.
Some of the Organisations
we have worked with include:
In operation for 25 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
“The sales training that WeTrain ran for us was tailored to the specific needs of the individuals who were involved and the organisation. We were a group with varying degrees of experience in sales and the trainer handled this extremely well, ensuring that we all got a great deal out of the training and learned some excellent skills to be able to implement in our organisation going forward”
Charles Massarella, Senior Consultant, Mass Recruitment
“Judeth Wilson is an exceptional trainer and leader who facilitated rapid learning for me during her Sales presentation training. A woman of high integrity and very approachable. Her humorous style challenged us to stand on our own strengths and express ourselves. A very competent trainer who uses highly effective energy management skills to provide ease of learning. I highly recommend anyone who wishes to grow rapidly in their individual training and sales style to be at one of Judeth’s training events.”
Mia Munro, Mia Munro International
How Can We Help With Your Training Needs? Contact WeTrain Today
We are looking forward to working with your organisation providing communication training for your employees.
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