To Celebrate Coming of Age (21 Years) We Have Done a Fresh New Rebrand & ‘Upfront Communications’ is Now ‘WeTrain’

Privacy Policy

WeTrain makes learning and training an enjoyable experience starting with our fresh and user-friendly website to help you jumpstart your training needs. Your privacy is important to us.

This Privacy Notice covers the information of what WeTrain collects, uses, shares, and retains when you access our www.wetrain.com.au website or WeTrain mobile applications, use our products and services, or otherwise interact with us (collectively, the “Services“).

We highly encourage our website visitors to fully read this privacy notice and the terms of use to understand the WeTrain privacy practices before using our website or services. By using our services, you acknowledge and agree to the practices described in this privacy notice.

Your use of the Services is also subject to our Terms of Use and Cookie Notice.

COLLECTION OF INFORMATION

We collect a variety of information you provide directly to us or that we collect automatically when you use our Services.

Online Enquiry

To send an enquiry or requests for training quotation, you provide us the following information:

  • First and last name
  • Email address
  • Mobile number

We require this information for us to be able to provide you with a proper and timely response.

Pre and Post Training Surveys

You have the option to participate or let your team answer a “Post” and “Pre” training survey to get the maximum training results. If you complete our surveys before or after a scheduled training, you will provide us the following information:

  • Your name
  • Your answers to our survey questions
  • Any other information that you may choose to provide to us in the comment field

We use our surveys to further tailor the course into your training needs and collect your feedback to improve our Services. Participation in our surveys is voluntary. You have a choice whether or not to disclose this information. If you outline any issues and/or request our help in our surveys and contests, we may reach out to you to resolve your concern.

Browsing History

When you use our Services, we automatically collect the following information about how you use our Services:

  • Your server address
  • Your top level domain name
  • Landing, referring, and exit pages and URLs
  • The pages you accessed, and documents downloaded
  • Clickstream data
  • The type of browser you are using
  • Operating system
  • Site usage – the date and time of your visit to the site

This information is required for us to further improve our Services and your user experience, generate web analytics, and troubleshoot problems. We will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.

Other Information We Collect About You

When you choose to call us, text us, or send us an email, you may provide additional personal information about yourself, your partner, or others. For example, when you submit information requesting a quotation for a training that you want to do in your business, we will request your contact information and other information to reach you and further discuss your inquiry. We may also combine this information with other information about you that we already have.

THE USE OF INFORMATION COLLECTED

Your name and contact information will only be recorded if you fill in our online enquiry form. Without your advance permission, we will never share, rent, sell, or purchase information about you from data brokers.

  • Public authorities. In certain situations, we may be required to disclose information about you in response to lawful requests by public authorities, including national security and local law enforcement. We may also disclose information about you to:
    • Comply with a subpoena or other legal process requests
    • Protect our rights
    • Protect your safety or the safety of others
    • Investigate fraud
    • Respond to a government request

We collect and use information about you per applicable law, contractual obligations, and with transparency and fairness. The legal basis for processing depends on the Services you use and how you use them. We rely on the following lawful grounds:

  • Consent. Where appropriate or legally required, we collect and use information about you subject to your consent.
  • Performance of contract. We collect and use information about you to enter into a contract with you or to perform a contract that you have with us.
  • Legitimate interests. We collect and use information about you for our legitimate interests to improve our Services, deliver content, optimise your experience, and market our products and services.
  • Compliance with laws. We may also collect and use information about you:
    • As required by law, such as to comply with a subpoena or similar legal process
    • When we believe in good faith that disclosure is necessary to protect our rights or property, protect your health and safety or the health and safety of others, investigate fraud, or respond to a government request
    • If we are involved in a merger, acquisition, or sale of all or a portion of its assets

Communication via Email

Information submitted to us is only available to employees managing this information, you may be added to a mailing list, and we may, from time to time, communicate to you special offers or pertinent news.

  • Email Subscription. You can choose to subscribe or unsubscribe from our emails at any time by clicking on the unsubscribe link at the bottom of any email message.  
  • Transactional communication. From time to time, we may send you transactional email with announcements, payment confirmations, changes to our services, and other similar administrative messages. You do not have the opportunity to opt out of receiving these messages.

You will always be given the option to unsubscribe from future emails. Should you choose to opt-out from our emails, we will process your requests as soon as possible. But please note that it may take us up to 7 days to process your request and you may receive a few more messages until your request is processed.

Your Information Is Safe With Us

We use reasonable and appropriate physical, technical, and administrative industry safeguards to protect information from unauthorised access, use, loss, misuse or unauthorised alteration. We will make reasonable efforts to protect personal information stored on our servers from unauthorised access using commercially available computer security products (for example, firewalls), as well as carefully developed security procedures and practices. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances.

If you have any questions about our security practices, you can contact WeTrain at the address listed below.

Disclaimer: This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our service providers may use cookies and other tracking technologies to collect your information when you use our Services. We use such information to analyse trends, remember user settings, administer our Services, track user movements, and market our services. We may obtain reports based on the use of these technologies on an individual and/or aggregated basis. For more information about cookies and other tracking technologies we use, please refer to our Cookie Notice

DO NOT TRACK

We do not track or respond to browser “Do Not Track” Requests.

INTERNATIONAL TRANSFERS

WeTrain, its Services, and users are based in Australia. When you use our Services, we may transfer, store, and process information about you to servers and databases located outside of your home country. The privacy and data protection laws in Australia may not be equivalent to such laws in your country of residence. By using our Services, you acknowledge and agree to this collection, transfer, storage, and processing of information.

DATA PRIVACY RIGHTS

Depending on a country where you are located, you may have the following rights:

  • A right to lodge a complaint with the supervisory authority where WeTrain processes your information in a way that does not comply with the laws and regulations.
  • A right of access to information undergoing processing. WeTrain may charge a reasonable administrative fee if further copies of your information are requested.
  • A right to rectify inaccuracies in information WeTrain collects and holds about you. You can update your information directly by contacting info@wetrain.com.aufor assistance. – not sure about the email?
  • A right to object to specific types of processing such as direct marketing, processing based on legitimate interest or performance of a task in the public interest/exercise of official authority, and processing for research or statistical purposes.
  • A right to have your information ‘erased’ or to restrict processing of information.
  • A right to withdraw your consent for future processing.

DATA STORAGE AND RETENTION

We store your information as long as business necessary to provide our Services and to fulfil our legal and contractual obligations.

LINKS TO OTHER WEB SITES

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Notice does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our Website, are subject to that third party’s own rules and policies. We encourage our users to familiarise themselves with the privacy statements of all websites that they visit and interact with.

SOCIAL MEDIA FEATURES AND WIDGETS

We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on our Services. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it. Refer to the below section covering online targeting to learn how you can limit such collection. For more information on the technologies used by these social networks, please refer to their specific privacy notices.

If you provide us your personal information, we may use it to interact with you on these social networks. Our interactions with you would also be subject to that social media network’s privacy notice, terms of use, and your consent as appropriate.

UPDATES TO OUR PRIVACY NOTICE

We periodically review and update this Privacy Notice to reflect current technologies, new business practices, or changes in legal circumstances. When we do, we will revise the “Effective Date” at the top of this Privacy Notice. We encourage you to review this Privacy Notice periodically for any updates. If we are going to use personal data in a manner that is materially different from that stated at the time of collection or make any material changes in our privacy practices, we will notify you by posting these changes in a prominent notice on this website. If you do not agree with the privacy practices disclosed in the Privacy Notice, we recommend that you stop using our Services.

HOW TO REACH US

If you have any questions or concerns about WeTrain privacy practices, please contact us at info@WeTrain.com.au

Your Next Steps